Documentation
In-app Chat
Server APIs
Return codes

Return codes

Last updated：2024-06-20 14:58

Public return codes

Return code	Possible cause and solutions
0	Request successful.
1	Request failed. Server is busy. Please try again later.
2	Incorrect input parameter. Please enter the correct parameters.
3	Verification failed. Please contact ZEGOCLOUD technical support.
7	The number of requests per second has exceeded the API rate limit. The service request is overloaded. Please try again later.
50014	The length of the UserName exceeds the limit. Please make sure the length of the UserName is within 64 bytes.
51102	The user does not exist. The user has not logged in to In-app Chat. The user needs to log in to In-app Chat.
105001	Error occurred when requesting the database. Please contact ZEGOCLOUD Technical Support.
100000000	Incorrect Host in the request header. The Host in the URL is incorrect. Please check the Host in the request URL.
100000001	Invalid AppId format. Please check whether the AppId is correct.
100000002	Timestamp is null. Please fill in the Timestamp.
100000003	Invalid Timestamp format. Please check the timestamp format.
100000004	Signature expired. Please try again.
100000005	Invalid signature. Please try again.
100000006	Action is null. Please check the request URL.
100000007	Unsupported Action. Please check the request URL.
100000008	SignatureNonce is null. Please try again.
100000009	Signature is null. Please try again.
100000010	Failed to get ServerSecret. Please contact ZEGOCLOUD technical support.
100000011	Failed to get App configuration. Please contact ZEGOCLOUD technical support.
100000012	Failed to get request body. Please contact ZEGOCLOUD technical support.
100000013	SignatureVersion is null. Please try again.
100000014	Unsupported SignatureVersion. Please check whether the SignatureVersion is correct.
100000015	API gateway internal error. Please contact ZEGOCLOUD technical support.
100000016	The App has not configured with the production environment. Please check whether the AppId is configured with the permission of the production environment.
100000017	The App has not activated this service. Please contact ZEGOCLOUD technical support.

Business-specific return codes

Return code	Possible cause and solutions
660000001	Business related general error. Please try again or contact ZEGOCLOUD Technical Support.
660000002	Invalid parameter. The parameter entered is missing or invalid. Please check the parameters.
660000003	Logic processing errors. An error occurs when the server processes the logic. Please try again or contact ZEGOCLOUD Technical Support.
660000011	The number of users has exceeded the upper limit. Please check the user list.
660000012	UserID is too long. Please make sure the user ID is less than 32 bytes.
660300001	The room does not exist. Please check the room ID.
660300002	The user is not in the room. Please check the user ID.
660400001	The length of the message has exceeded the upper limit. Please check the length of the message.
660500002	Unregistered user. The message sender has not logged in. Please log in first before sending messages.
660600001	The group does not exist. Please check the group ID.
660600003	An error occurred while querying the group member list. Service-side processing exception. Please contact ZEGOCLOUD technical support.
660600004	The frequency of calling the QueryGroupMemberList interface exceeds the limit. The rate limit is 20 requests/second. Please do not exceed the limit.
660600005	The frequency of calling the KickoutGroupUser interface exceeds the limit. The rate limit is 20 requests/second. Please do not exceed the limit.
660600006	An error occurred while querying the group list data. Service-side processing exception. Please contact ZEGOCLOUD technical support.
660600007	The frequency of calling the QueryAppGroupList interface exceeds the limit. The rate limit is 1 request/second. Please do not exceed the limit.
660700001	The frequency of calling the UserRegister interface exceeds the limit. The request frequency exceeds 20 requests/second.
660700002	The user already exists. The UserID that sent the request already exists. Please avoid registering the same UserID repeatedly.
660700006	The length of UserName exceeds the limit. The maximum length of UserName is 64 bytes. Please confirm the length of UserName.
660700007	The length of UserAvatar address exceeds the limit. The maximum length of UserAvatar address is 500 bytes. Please confirm the length of UserAvatar.