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Error Codes

Last updated:2022-08-09 21:48

1000xxx Generic Errors

Generic errors are usually thrown from the callbacks onRoomStateChanged, onPublisherStateUpdate, onPlayerStateUpdate. Please find the complete list of generic errors in the table below and handle them accordingly in your application.

Error Code Description
0 Execution successful.
1000001 Description: The engine is not initialized and cannot call non-static functions.
Cause: Engine not created.
Solutions: Please call the [createEngine] function to create the engine first, and then call the current function.
1000002 Description: Not logged in to the room, unable to support function implementation.
Cause: Not logged in to the room.
Solutions: Please call [loginRoom] to log in to the room first, and use related functions during the online period after entering the room.
1000003 Description: The audio and video module of the engine is not started and cannot support function realization.
Cause: Audio and video modules with no engine started.
Solutions: Please call [startPreviewView] [startPublishingStream] [startPlayingStream] to start the audio and video module first.
1000006 Description: Call functions that are not supported on the current system/platform.
Cause: For example, calling the function of setting the Android context environment on a non-Android system.
Solutions: Check if the system environment matches.
1000007 Description: Invalid Android context.
Cause: Not set or set the wrong Android context environment.
Solutions: Set the correct Android context.
1000008 Description: setEventHandler has been called to set the handler, please do not set it repeatedly.
Cause: Call setEventHandler repeatedly to set the handler.
Solutions: If you need to repeat the settings, please call setEventHandler first to empty the previous handler.
1000010 Description: The current SDK does not support this feature.
Cause: The SDK version used does not include this feature.
Solutions: Please contact ZEGO technical support.
1000014 Description: The input streamID is too long.
Cause: The length of the streamID parameter passed in when calling [startPublishingStream] or [startPlayingStream] exceeds the limit.
Solutions: The streamID should be less than 256 bytes.
1000015 Description: The input StreamID is null.
Cause: The streamID parameter passed in when calling [startPublishingStream] or [startPlayingStream] is null or empty string.
Solutions: Check whether the streamID parameter passed in when calling the function is normal.
1000016 Description: The input streamID contains invalid characters.
Cause: The streamID parameter passed in when calling [startPublishingStream] or [startPlayingStream] contains invalid characters.
Solutions: Check whether the streamID parameter passed in when calling the function is normal, only support numbers, english characters and '~', '!', '@', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', ',', '.', '<', '>', '/', ''.
1000017 Illegal param.
1000018 Description: The Input CDN URL is too long.
Cause: The length of URL parameter passed in when calling [enablePublishDirectToCDN] or [startPlayingStream] exceeds the limit.
Solutions: URL length should be less than 1024 bytes.
1000019 Description: The Input CDN auth param is too long.
Cause: The length of auth parameter passed in when calling [enablePublishDirectToCDN] or [startPlayingStream] exceeds the limit.
Solutions: Auth param length should be less than 1024 bytes.
1000037 Description: This AppID has been removed from production.
Solutions: Please check the status of the AppID on the ZEGO official website console or contact ZEGO technical support.
1000038 Description: The backend configuration of the server is incorrect.
Cause: 1. The domain name configuration is incorrect; 2. The media network is abnormal; 3. The media network link is empty.
Solutions: Please contact ZEGO technical support.
1000055 Description: Incorrect CDN address.
Cause: The set CDN URL is not a standard RTMP or FLV protocol.
Solutions: Please check the supported protocol and format.
1000060 DNS resolution failed. Please check network configurations. This error code is deprecated.
1000065 Server dispatching exception. Please contact ZEGO technical support to solve the problem. This error code is deprecated.
1000090 Description: SDK internal null pointer error.
Cause: The Android JVM environment is abnormal.
Solutions: Please check whether the Android JVM environment is normal or contact ZEGO technical support.

Listed below are the errors that developers are likely to encounter during the development stage, which are generally due to incorrect API input parameters, etc. The related error codes can be obtained from the corresponding callbacks such as onDebugError, onRoomStateChanged, onPublisherStateUpdate, onPlayerStateUpdate.

Error Code Description
1001000 AppID cannot be 0. Please check if the AppID is correct.
1001001 The length of the input AppSign must be 64 bytes.
1001002 The input AppSign contains invalid characters. Only '0'-'9', 'a'-'f', 'A'-'F' are valid.
1001003 The input AppSign is empty.
1001004 Description: Authentication failed.
Cause: Incorrect AppID; using AppID in wrong environment.
Solutions: Please check AppID is correct or not on ZEGO manage console, or check whether the environment configured by AppID is consistent with the environment set by SDK.
1001005 Description: Authentication failed.
Cause: Incorrect AppSign.
Solutions: Please check AppSign is correct or not on ZEGO manage console.
1001014 Description: No write permission to the log file.
Cause: App has no write permission to log file folder.
Solutions: Please check has grant write permission to App or not; check log folder is protected or not.
1001015 Description: The log file path is too long.
Cause: The length of log file path exceeds limit.
Solutions: Please check the length of log file path.
1001020 Description: Set room mode failed.
Cause: Set room mode before initialize the SDK.
Solutions: Please set room mode after initialize the SDK.
1001091 Description: The experimental API json parameter parsing failed.
Cause: Invalid json format; wrong function name or parameter.
Solutions: Please check json format is valid or not; check function name or parameter is correct or not, contact ZEGO technical support for specific function name and parameters.

Room related errors refer to those errors that occur when calling the API loginRoom or when there is an exception with the connection between the SDK and ZEGO Room Server, or other errors that occur during room-related activities. You can obtain related error codes from the callbacks onDebugError and onRoomStateChanged and handle them accordingly.

Error Code Description
1002001 Description: The number of rooms the user attempted to log into simultaneously exceeds the maximum number allowed. Currently, a user can only be logged in to one main room.
Cause: In single-room mode, log in to multiple main rooms at the same time (including repeated calls to log in to the same room A without exiting room A).
Solutions: Please check is login multiple rooms simultaneously or not under single room mode.
1002002 Description: Haven't login with the input room ID.
Cause: Haven't login with the input room ID before call [logoutRoom] or [switchRoom] or [renewToken] or [setRoomExtraInfo].
Solutions: Please check has login with the room ID or not.
1002005 Description: The input user ID is empty.
Cause: The input user ID is empty.
Solutions: Please check the input user ID is empty or not.
1002006 Description: The input user ID contains invalid characters.
Cause: The input user ID contains invalid characters.
Solutions: User ID can only contains numbers, English characters and '~', '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', ',', '.', '<', '>', '/', ''.
1002007 The input user ID is too long.
The length of the user ID input by the [loginRoom] function is greater than or equal to 64 bytes.
Please check the user ID entered when calling the [loginRoom] function to ensure that its length is less than 64 bytes.
1002008 The input user name is empty.
The user name entered by the [loginRoom] function is empty.
Please check the user name entered when calling the [loginRoom] function to make sure it is not empty.
1002009 The input user name contains invalid characters.
The user name entered by the [loginRoom] function contains illegal characters.
Please check the user name entered when calling the [loginRoom] function to ensure that it is only contain numbers, English characters and '~', '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', ',', '.', '<', '>', '/', ''.
1002010 The input user name is too long.
The length of the user name input by the [loginRoom] function is greater than or equal to 256 bytes.
Please check the user name entered when calling the [loginRoom] function to ensure that its length is less than 256 bytes.
1002011 The input room ID is empty.
The room ID entered by the [loginRoom] function is empty.
Please check the room ID entered when calling the [loginRoom] function to make sure it is not empty.
1002012 The input room ID contains invalid characters.
The room ID entered by the [loginRoom] function contains illegal characters.
Please check the room ID entered when calling the [loginRoom] function to ensure that it is only contain numbers, English characters and '~', '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', ',', '.', '<', '>', '/', ''.
1002013 The input room ID is too long.
The length of the room ID input by the [loginRoom] function is greater than or equal to 128 bytes.
Please check the room ID entered when calling the [loginRoom] function to ensure that its length is less than 128 bytes.
1002014 The key for room extra info is empty.
The key for room extra info entered by the [setRoomExtraInfo] function is empty.
Please check the key for room extra info entered when calling the [setRoomExtraInfo] function to make sure it is not empty.
1002015 The key for room extra info is too long.
The length of the key for room extra info input by the [setRoomExtraInfo] function is greater than or equal to 128 bytes.
Please check the key for room extra info entered when calling the [setRoomExtraInfo] function to ensure that its length is less than 128 bytes.
1002016 The value for room extra info is too long.
The length of the value for room extra info input by the [setRoomExtraInfo] function is greater than or equal to 4096 bytes.
Please check the value for room extra info entered when calling the [setRoomExtraInfo] function to ensure that its length is less than 4096 bytes.
1002017 Description: The number of keys set in the room additional message exceeds the maximum number of supported limits.
Cause: called setRoomExtraInfo Different keys have been passed in multiple times.
Solutions: please contact ZEGO technical support.
1002018 Description: set multi room mode, userID or user name is different.
Cause: set multi room mode, login multi room use different user id or user name.
Solutions: Currently supports at most one key, if you need to support multiple, contact ZEGO technical support.
1002019 Description: The [switchRoom] function cannot be used in multi-room mode.
Cause: multi room mode SDK not support.
Solutions: first call [logoutRoom] then call [loginRoom].
1002030 Description: Login failed, possibly due to network problems.
Cause: The current network is abnormal.
Solutions: It is recommended to switch the network to try.
1002031 Description: Login timed out, possibly due to network problems.
Cause: The current network delay is large.
Solutions: It is recommended to switch the network to try.
1002033 Description: Room login authentication failed.
Cause: login set token error or token expired.
Solutions: set new token.
1002034 Description: The number of users logging into the room exceeds the maximum number of concurrent users configured for the room. (In the test environment, the default maximum number of users in the room is 50).
Cause: too much user in room.
Solutions: contact ZEGO technical support.
1002035 Description: in test environment The total number of rooms logged in at the same time exceeds the limit. (In the test environment, the maximum number of concurrent rooms is 10).
Cause: Too many rooms logged in at the same time.
Solutions: logout some room, login room.
1002036 Description: login failed, multi-room mode is not activate.
Cause: multi-room mode is not activate.
Solutions: please contact ZEGO technical support.
1002037 The total number of rooms logged in at the same time exceeds the limit, Please contact ZEGO technical support.
1002050 Description: The user was kicked out of the room.
Cause: Possibly because the same user ID is logged in on another device.
Solutions: Use a unique user ID.
1002051 Description: Room connection is temporarily interrupted and is retrying.
Cause: Possibly due to network problems.
Solutions: Please wait or check whether the network is normal.
1002052 Description: Room connection disconnected.
Cause: Possibly due to network problems.
Solutions: Please check whether the network is working or switch the network environment.
1002053 Description: Room login retry has exceeded the maximum retry time.
Cause: Possibly due to network problems.
Solutions: Please check whether the network is working or switch the network environment.
1002055 Description: The business server has sent a signal to kick the user out of the room.
Cause: The business server has sent a signal to kick the user out of the room.
Solutions: Contact the business server for processing.
1002061 Description: Wrong order of login rooms.
Cause: Log in multi room without log in the main room.
Solutions: Please log in to the main room with loginRoom before logging in to multi room.
1002062 Description: Wrong order of logout rooms.
Cause: Log out the main room without log out multi room.
Solutions: Please log out of the multi room before logging out of the main room.
1002063 Description: No multi-room permission.
Cause: No multi-room permission.
Solutions: Please contact ZEGO technical support to enable it.
1002064 Description: The room ID has been used by other login room interface. Current user can not login room with the room ID before release the room ID.
Cause: The room ID has been used by other login room interface.
Solutions: Logout the room with the same room ID first.
1002065 Description: This method has been deprecated after version 2.9.0.
Cause: This method has been deprecated after version 2.9.0.
Solutions: Please set [setRoomMode] to select multi-room mode before the engine started, and then call [loginRoom] to use multi-room.
1002066 Description: If the user is in the server blacklist when logging in to the room, this error code will be returned, indicating that it is forbidden to log in to the room.
Cause: The user is currently in the server blacklist.
Solutions: Please contact ZEGO technical support.
1002067 Description: This error code is returned if the user does not pass [AppSign] when creating the engine or [Token] when logging in to the room.
Cause: The Token is not transmitted in the login room.
Solutions: Set the [Token] when you login to the room.
1002071 Description: The interface is called more frequently than the upper limit.
Cause: This application calls this interface too often.
Solutions: Please control the frequency of calls to this interface. Please refer to https://docs.zegocloud.com/article/7612 for details.
1002072 Description: The frequency of calls to the interface by users in the room exceeds the upper limit.
Cause: The interface is called too often by users in the room.
Solutions: Please control the frequency of calls to this interface by users in the room. Please refer to https://docs.zegocloud.com/article/7612 for details.
1002073 Description: Room signalling type interfaces are called more frequently than the upper limit.
Cause: This application calls the room signalling type interface too often. (e.g., [sendCustomCommand] [sendBroadcastMessage])
Solutions: Please control the frequency of application calls to the room signalling type interface. Please refer to https://docs.zegocloud.com/article/7612 for details.
1002074 Description: Token inner error.
Cause: Unknown internal error.
Solutions: Contact ZEGO technical support to deal with it..
1002075 Description: Token Format error.
Cause: The generated Token transmission parameter payload is in non-JSON format.
Solutions: The payload is correctly transmitted in json format when the Token is generated.
1002076 Description: Token Appid error.
Cause: The generated Token Appid is inconsistent with the SDK used Appid, Or the appID type is incorrect.
Solutions: Use the Appid of the generated Token.
1002077 Description: Token userID error.
Cause: The generated Token userID is inconsistent with the login used userID Or the userID type is incorrect.
Solutions: Login using the userID that generates the Token.
1002078 Description: Token expire.
Cause: Token expire Or the generated Token validity period parameter type is incorrect.
Solutions: Regenerate the Token.
1002079 Description: Token version error.
Cause: Description The Token Version was generated incorrectly.
Solutions: Generate the Token with the correct version.
1002080 Description: The Token Nonce parameter type is incorrect.
Cause: The nonce parameter type of the generated Token is incorrect.
Solutions: Ensure that nonce is int64 data.
1002099 Description: Room login failed due to internal system exceptions.
Cause: Unknown internal error.
Solutions: Contact ZEGO technical support to deal with it.

If an error occurs after calling the API startPublishingStream, or during stream publishing, you can obtain the related error code from the onPublisherStateUpdate and handle it accordingly.

If an error occurs after calling the APIs that have a callback parameter, such as addPublishCdnUrl for relayed CDN streaming, or the API setStreamExtraInfo to update the stream extra information, you can obtain the related error code from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Handle the cases where the error code is not 0:

  1. If the state is PUBLISHER_STATE_NO_PUBLISH and the errcode is not 0, it means that stream publishing has failed and no more retry will be attempted by the engine. At this point, the failure of stream publishing can be indicated on the UI of the App.
  2. If the state is PUBLISHER_STATE_PUBLISH_REQUESTING and the errcode is not 0, it means that the engine is trying to restart the stream publishing. At this point, if it fails to restart stream publishing within the retry time, a stream publishing failure notification will be thrown out.
Error Code Description
1003001 Description: Publishing failed due to no data in the stream.
Cause: No data in the stream.
Solutions: Check whether the video, audio capture module is working properly.
1003002 Description: Publishing failed due to wrong bitrate setting.
Cause: The set video bitrate, audio bitrate, or minimum video bitrate threshold for traffic control exceeds the upper limit.
Solutions: Please check if the bitrate value is in the correct unit (kbps).Adjust the bitrate setting.
1003005 Description: The property param of the traffic control is set incorrectly.
Cause: The property param of the traffic control is less than 0 or exceeds all combinations.
Solutions: Check the settings of the property param of the traffic control.
1003010 Description: Streaming failed, H.265 encoding is not supported.
Cause: The hardware device does not support H.265 encoding, or the SDK does not include H.265 encoding module.
Solutions: Contact ZEGO technical support to confirm whether the SDK contains the H.265 encoding module, if the hardware device does not support it, it is recommended to upgrade the hardware.
1003020 Description:Stream publishing is temporarily interrupted and is retrying.
Cause: The network fluctuates or the network signal is bad.
Solutions: Please wait or check whether the network is normal.
1003021 Description: Stream publish retry has exceeds the maximum retry time.
Cause: The the network signal is bad, and the maximum retry time is exceeded.
Solutions: Check the network status or switch to another network.
1003023 Description: Failed to publish the stream. The publish channel is already publishing streams.
Cause: The publish channel is already publishing streams.
Solutions: Please check the business logic to avoid repeating the publish for publish channel which is publishing.
1003025 Description: Failed to publish the stream. Publishing of this stream is prohibited by backend configuration.
Cause: Publishing of this stream is prohibited by backend configuration.
Solutions: Contact ZEGO technical support to deal with it.
1003028 Description: Failed to publish the stream. The same stream already exists in the room.
Cause: The same stream already exists in the room.
Solutions: Replace with a new stream ID. Adjust the stream ID generation strategy to ensure uniqueness.
1003029 Description: Failed to publish the stream. The connection to the RTMP server is interrupted.
Cause: The publish address is wrong, or the network signal is bad.
Solutions: Please check whether there is any problem with the network connection or the stream publishing URL.
1003030 Description: Failed to take a screenshot of the publis stream screen.
Cause: The preview is stopped and the push is abnormal.
Solutions: Turn on preview or re-publish.
1003040 Description: Failed to update the relay CDN status.
Cause: The URL of the relay address is incorrect.
Solutions: Check whether the input URL is valid.
1003043 Description: Failed to send SEI.
Cause: data is empty.
Solutions: Incoming non-empty data.
1003044 Description: Failed to send SEI.
Cause: The input data exceeds the length limit.
Solutions: The length of the sent SEI data should be less than 4096 bytes.
1003045 Description: Failed to send audio side info.
Cause: data is empty.
Solutions: Incoming non-empty data.
1003046 Description: Failed to send audio side info.
Cause: The input data exceeds the length limit.
Solutions: The length of the sent audio side data should be less than 1024 bytes.
1003050 The extra info of the stream is null.
1003051 The extra info of the stream is too long. The maximum length should be less than 1024 bytes.
1003053 Failed to update the extra info of the stream. Please check the network connection.
1003055 Description: Failed to set publish watermark.
Cause: The incoming watermark path is empty.
Solutions: Incoming non-empty path.
1003056 Description: Failed to set publish watermark.
Cause: The incoming watermark path exceeds the byte size limit.
Solutions: The incoming watermark path should be less than 1024 bytes.
1003057 Description: Failed to set publish watermark.
Cause: The incoming watermark path was entered incorrectly or the image format is not supported.
Solutions: Incoming the correct watermark path, only jpg and png image formats are supported.
1003058 Description: Incorrect watermark layout.
Caution: The layout area exceed the encoding resolution.
Solutions: Make sure the layout area cannot exceed the encoding resolution and call current interface.
1003060 Description: The publish stream encryption key is invalid.
Caution: The set encryption key length is not supported.
Solutions: The Publish-stream encryption key length to be 16/24/32 bytes.
1003070 Description: StartPlayingStream failed.
Caution: In multi-room mode, the publish-stream function is called incorrectly.
Solutions: In multi-room mode, A publish-stream function with the parameter 'ZegoPublisherConfig' needs to be called.
1003071 Description: StartPlayingStream failed.
Caution: In multi-room mode, the publish-stream function is called incorrectly.
Solutions: In multi-room mode, A publish-stream function parameter 'roomID' cannot be empty.
1003072 Description: Push-pull flow authentication is incorrect.
Caution: An [appSign] error was passed when creating the engine, or a Token error or timeout was passed when logging into the room.
Solutions: Pass the correct [Token] upon login, or invoke [renewToken] when recive [onRoomTokenWillExpire] callback.
1003080 Description: Unsupported video encoder.
Caution: There is no selected video encoder in the current SDK.
Solutions: Please contact ZEGO technical support.
1003081 Description: Video encoder error.
Caution: Video encoder error.
Solutions: Please contact ZEGO technical support.
1003099 Description: Stream publishing failed due to system internal exceptions.
Caution: Stream publishing failed due to system internal exceptions.
Solutions: Please contact ZEGO technical support to solve the problem.

If an error occurs after calling the API startPlayingStream, or during stream playing, you can obtain the related error code from the callback onPlayerStateUpdate and handle it accordingly.

Handle cases where error code is not 0:

  1. If the state is PLAYER_STATE_NO_PLAY and the errcode is not 0, it means that stream playing has failed and no more retry will be attempted by the engine. At this point, the failure of stream playing can be indicated on the UI of the App.
  2. If the state is PLAYER_STATE_PLAY_REQUESTING and the errcode is not 0, it means that the engine is trying to restart the stream playing. At this point, if it fails to restart stream playing within the retry time, a stream playing failure notification will be thrown out.
Error Code Description
1004001 Description: Stream playing failed.
Caution: Possibly due to no data in the stream.
Solutions: Check to see if the publish-stream is working or try to play stream again, and if the problem is still not resolved, please contact ZEGO technical support to solve the problem.
1004002 Description: Stream playing failed.
Caution: The stream does not exist.
Solutions: Please check whether the remote end publish is indeed successful, or whether the publish and play environment are inconsistent.
1004003 Description: Play stream authentication is incorrect.
Caution: The [Token] error or timeout required to playing stream across APP.
Solutions: Playing the stream to pass the correct [Token], or update the [Token] in time.
1004010 Description: Stream playing error.
Caution: The number of streams the user attempted to play simultaneously exceeds the maximum number allowed.
Solutions: Currently, up to 12 steams can be played at the same time. Please contact ZEGO technical support to increase the capacity if necessary.
1004020 Description: Stream playing is temporarily interrupted.
Caution: Network exception.
Solutions: Please wait or check whether the network is normal.
1004025 Description: Failed to play the stream.
Caution: Publishing of this stream is prohibited by backend configuration.
Solutions: Please contact ZEGO technical support to solve the problem.
1004030 Description: Failed to capture the screenshot of the streaming screen, please check whether the stream to be captured is normal.
Cause: The stream is not pulled.
Solutions: Check whether it starts to play the stream, and whether there is an abnormality in the process of playing the stream.
1004060 Description: The play stream decryption key is invalid, the key length only supports 16/24/32 bytes.
Cause: The input key length is not 16/24/32 bytes.
Solutions: Adjust the input key length to 16/24/32 bytes.
1004061 Description: Pull stream decryption failed, please check whether the decryption key is correct.
Cause: Incorrect decryption key entered.
Solutions: Enter the correct decryption key.
1004070 Description: Calling the wrong function after enabling the multi-room function causes playing stream fail.
Cause: Called the playing stream function that only works for joining a single room mode.
Solutions: Please use the function of the same name with ZegoPlayerConfig and specify the room ID to play the stream.
1004071 Description: In the multi-room mode, the roomID parameter of the play stream cannot be empty.
Cause: The roomID parameter of the pull stream is empty.
Solutions: Please enter the correct roomID.
1004072 Description: When using the SDK to play the latency of live streaming, this error code will be returned if you have not subscribed to the low latency live streaming service.
Cause: Low-latency live broadcast service is not activated.
Solutions: Please contact ZEGO technical support staff to open the low-latency live broadcast service.
1004080 Description: Unsupported video decoder.
Caution: There is no selected video decoder in the current SDK.
Solutions: Please contact ZEGO technical support.
1004081 Description: Video decoder fail.
Caution: Video decoder fail.
Solutions: Please contact ZEGO technical support.
1004099 Description: An internal system exception causes a failure to pull the stream.
Cause: SDK internal error.
Solutions: Please contact ZEGO technical support.

If an error occurs after calling the API startMixerTask or stopMixerTask, you can obtain the related error code from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Error Code Description
1005000 Description: Does not support the use of stream mixing service.
Cause: No stream mixing service configured.
Solutions: Please open the service on the console or contact ZEGO business staff.
1005001 Description: The mixing task ID is null.
Cause: The mixing task ID input when starting mixing task is empty.
Solutions: Please enter the correct mixing task ID.
1005002 Description: The stream mixing task ID is too long.
Cause: The stream mixing task ID is greater than 256 bytes.
Solutions: Please enter a mixing task ID less than 256 bytes.
1005003 Description: Invalid mixed flow task ID.
Cause: Illegal characters in the stream mixing task ID.
Solutions: Stream mixing task ID only supports numbers, English characters and'~','!','@','$','%','^','&','*','(',')', '_','+','=','-','`',';',''',',','.','<','>','/','', please enter the stream mixing task ID in the correct format.
1005005 Description: Illegal parameters exist in mixing task configuration.
Cause: 1. The mixing task ID is empty; 2. The mixing room ID is empty; 3. The mixing custom data length exceeds 1000 bytes; 4. The mixing output target stream is empty.
Solutions: Please check the configuration parameters of the mixing task.
1005006 Description: Illegal format of mixed stream output target parameter.
Cause: When the target of the mixed stream output target is streamID, an illegal character is passed in.
Solutions: Please check whether the target of the mixed stream output target is of streamID type, if so, target only supports numbers, English characters and'~','!','@','$','%','^','&','*','(',')', '_','+','=','-','`',';',''',',','.','<','>','/',''.
1005010 Description: Failed to start the stream mixing task.
Cause: Requests are too frequent, exceeding the qps limit of the service.
Solutions: Please ensure that the qps of the mixing request is less than 100.
1005011 Description: Failed to stop the stream mixing task.
Cause: May be the cause of the network error.
Solutions: Please check the network ring.
1005012 The stream mixing task must be stopped by the user who started the task. This error code is deprecated.
1005015 Description: Starts stream mixing tasks too frequently.
Cause: Requests are too frequent, exceeding the qps limit of the service.
Solutions: Please ensure that the qps of the mixing request is less than 100.
1005016 Description: Stop stream mixing tasks too frequently.
Cause: Requests are too frequent, exceeding the qps limit of the service.
Solutions: Please ensure that the qps of the stop mixing request is less than 100.
1005020 Description: The input stream list of the stream mixing task is empty.
Cause: The input stream list of the stream mixing task is empty.
Solutions: Please check the input stream list of the mixing task.
1005021 Description: The output stream list of the stream mixing task is empty.
Cause: The output stream list of the stream mixing task is empty.
Solutions: Please check the output stream list of the mixing task.
1005023 Description: The video configuration of the stream mixing task is invalid.
Cause: The video configuration of the stream mixing task is invalid.
Solutions: Please check the video configuration of the stream mixing task.
1005024 Description: The video configuration of the stream mixing task is invalid.
Cause: 1. An unsupported audio codec format is used. 2. The audio bit rate exceeds 192 kbps.
Solutions: Please check the audio configuration of the stream mixing task.
1005025 Description: The number of input streams exceeds the maximum number allowed.
Cause: Supports up to 9 input streams, and may pass more than 9 input streams.
Solutions: Please check the input stream configuration of the mixing task.
1005026 Description: Failed to start mixed stream.
Cause: The input stream does not exist.
Solutions: Please make sure that the stream corresponding to the entered streamID is being pushed.
1005027 Description: Failed to start mixed stream.
Cause: The mixed stream input parameter is wrong, it may be that the layout of the input stream exceeds the canvas range.
Solutions: Please enter the correct mixed stream parameters. [ZegoMixerTask]
1005028 Description: Mixed input text watermark is too long.
Cause: The length of the text watermark of the mixed stream input parameter exceeds the limit.
Solutions: Please make sure the input text watermark length does not exceed 512 bytes.
1005029 Description: Mixed stream output target is too long.
Cause: The length of the target parameter of the mixed stream output exceeds the limit.
Solutions: Please make sure that the output destination length does not exceed 1024 bytes.
1005030 Description: Failed to start mixed stream.
Cause: Exceeding the maximum number of output streams.
Solutions: Support up to 3 output streams.
1005031 Description: Failed to start mixed stream.
Cause: The maximum number of focus voice input streams is exceeded.
Solutions: Support up to 4 input streams to set the focus voice.
1005032 Description: The mixed-flow advanced configuration is too long.
Cause: The length of the mixed stream advanced configuration parameter exceeds the limit.
Solutions: Please make sure that the advanced configuration length does not exceed 512 bytes.
1005033 Description: The mixed stream watermark path is too long.
Cause: The length of the mixed stream watermark path parameter exceeds the limit.
Solution: Please make sure the watermark path length does not exceed 512 bytes.
1005034 Description: The link to the muxed input image is too long.
Cause: The length of the image link of the mixed stream input parameter exceeds the limit.
Solution: Please make sure that the length of the input image link does not exceed 1024 bytes.
1005035 Description: Failed to mix stream input image.
Cause: The image format of the mixed stream input parameter is incorrect.
Solution: Use JPG and PNG formats. There are 2 ways to use it: 1. URI: Provide the picture to ZEGO technical support for configuration. After the configuration is complete, the picture URI will be provided, for example: preset-id://xxx.jpg. 2. URL: Only HTTP protocol is supported.
1005036 Description: Failed to mux input image.
Cause: The image size of the mixed stream input parameter exceeds the limit.
Solution: Image size is limited to 1M.
1005050 Description: Failed to start mixed stream.
Cause: Mixed-stream authentication failed.
Solutions: Contact ZEGO technical support.
1005061 Description: Failed to start mixed stream.
Cause: The input image watermark is empty.
Solutions: Please enter the correct watermark parameters [ZegoWatermark].
1005062 Description: Failed to start mixed stream.
Cause: The input image watermark parameter is wrong, it may be that the layout exceeds the canvas range.
Solutions: Please enter the correct watermark parameters [ZegoWatermark].
1005063 Description: Failed to start mixed stream.
Cause: The input watermark URL is illegal.
Solutions: The watermark URL must start with preset-id:// and end with .jpg or .png.
1005067 Description: Failed to start mixed stream.
Cause: The URL of the background image entered is illegal.
Solutions: The URL of the background image must start with preset-id:// and end with .jpg or .png.
1005068 Description: Failed to start mixed stream.
Cause: The user-defined data is too long.
Solutions: The maximum length of the custom input should not exceed 1000 bytes.
1005070 Description: Failed to start mixed stream.
Cause: The auto-mixing server was not found.
Solutions: Please contact ZEGO technical support.
1005099 Description: Stream mixing internal error.
Cause: Unknown error occured in stream mixing internal.
Solutions: Please contact ZEGO technical support.

Errors related to audio and video devices may occur during stream publishing and playing. If the error code obtained from the callback onDeviceError is not 0, it needs to be handled properly.

Error Code Description
1006001 Description: Generic device error.
Cause: Device dose not work normally.
Solutions: Use the system's video or audio recording application to check whether the device can work normally. If the device is normal, please contact ZEGO technical support.
1006002 Description: The device ID does not exist.
Cause: The device ID is spelled incorrectly, or the corresponding device is unplugged.
Solutions: Please use the SDK interface to obtain the device ID, and check whether the device is properly connected.
1006003 Description: No permission to access the device.
Cause: Did not apply for or obtain the permission to use the corresponding device.
Solutions: Please check whether the application has correctly applied for the camera or microphone permission, and whether the user has granted the corresponding permission.
1006004 Description: The frame rate of the capture device is 0.
Cause: Device error, or device does not have permission.
Solutions: Please use the system's video or audio recording application to check whether the device can work normally. Please check whether the application has correctly applied for the camera or microphone permission, and whether the user has granted the corresponding permission. If the device is normal and the application has obtained the corresponding device permissions, please contact ZEGO technical support.
1006005 Description: The device is occupied.
Cause: The device is occupied by other programs.
Solutions: Please use the system's video or audio recording application to check whether the device is working properly and make sure that the device is not occupied by other applications.
1006006 Description: The device is unplugged.
Cause: The device is unplugged or not properly connected.
Solutions: Check the device wiring and reconnect the device.
1006007 Description: The device needs to be restarted.
Cause: Device driver update, or device error requires restart.
Solutions: Restart device.
1006008 Description: The device media is lost.
Cause: Media service cannot be restored.
Solutions: Restart device.
1006020 Description: The device list cannot be empty when trying to release devices.
Cause: The device list has been released or has not been initialized.
Solutions: Ignore it.
1006031 Description: The set sound level monitoring interval is out of range.
Cause: The set sound level monitoring interval is less than 100 milliseconds, or greater than 3000 milliseconds.
Solutions: Reset the effective sound level monitoring interval, the effective sound level monitoring interval is [100, 3000], in milliseconds.
1006032 Description: The set audio spectrum monitoring interval is out of range.
Cause: The set audio spectrum monitoring interval is less than 10 milliseconds.
Solutions: Reset audio spectrum monitoring interval which is not less than 10 milliseconds.
1006040 Description: Failed to set the camera zoom.
Cause: The set camera zoom factor is out of range.
Solutions: The set camera zoom factor cannot exceed the maximum range obtained, the maximum range can be obtained through [getCameraMaxZoomFactor].
1006041 Description: Failed to set the camera exposure compensation.
Cause: The set camera exposure compensation value is out of range.
Solutions: Set the camera exposure compensation range between [-1,1].
1006042 invalid audio VAD monitor type
1006099 Description: Internal error of the device.
Solutions: Contact ZEGO technical support.

The errors that occur when executing the SDK's internal audio/video preprocessing related APIs (e.g., the built-in beauty features).

Error Code Description
1007001 Description: Unknown error of the pre-processing module.
Solutions: Please contact ZEGO technical support.
1007005 Description: Failed to set the beauty configuration.
Cause: The incoming beauty parameters are incorrect.
Solutions: Please check the passed in [ZegoBeautifyOption] type parameter.
1007006 The reverberation parameter is null. Please check the input parameter. This error code is deprecated.
1007007 The voice changer parameter is null. Please check the input parameter. This error code is deprecated.
1007011 Description: Failed to set the reverberation parameters.
Cause: the reverberation room size parameter is invalid.
Solutions: The normal range of the reverberation room size parameter is 0.0 ~ 1.0
1007012 Description: Failed to set the reverberation parameters.
Cause: The reverberance parameter is invalid.
Solutions: The normal range of the reverberance parameter is 0.0 ~ 0.5
1007013 Description: Failed to set the reverberation parameters.
Cause: the reverberation damping parameter is invalid.
Solutions: The normal range of the reverberation damping parameter is 0.0 ~ 2.0
1007014 Description: Failed to set the reverberation parameters.
Cause: The dry_wet_ratio parameter of the reverberation is invalid.
Solutions: The normal range of the dry_wet_ratio parameter of reverberation is greater than 0.0
1007015 Description: Failed to start virtual stereo.
Cause: The virtual stereo angle parameter is invalid.
Solutions: The normal range of angle parameter is -1 ~ 360.
1007016 Description: Failed to set the voice changing parameters.
Cause: The param setting of the voice changing parameter is invalid.
Solutions: The normal range of parameter param is -12.0 ~ 12.0
1007017 The reverberation echo parameters is null. Please check the input parameter.
1007018 Description: Set reverberation echo parameters failed .
Cause: The reverberation echo parameters is invalid.
Solutions: Input the correct reverb echo parameters [setReverbEchoParam].
1007019 Description: Failed to turn on or turn off the electronic sound effect.
Cause: the initial pitch parameter tonal of the electronic tone is invalid.
Solutions: The normal range of the starting pitch parameter of the electronic tone is 0 ~ 11.
1007020 Description: Failed to open or close the beauty environment.
Cause: The beauty environment was not turned on or off before the engine started.
Solutions: Please make sure to turn on or turn off the beauty environment before the engine starts, for example: before calling (startPreview), (startPublishingStream), (startPlayingStream), (createMediaPlayer) or (createAudioEffectPlayer).
1007021 Description: Failed to turn on or turn off the beauty effect.
Cause: The beauty environment is not activated.
Solutions: Please call [startEffectsEnv] to start the beauty environment first.
1007022 Description: Failed to set beauty parameters.
Cause: The beauty environment is not activated.
Solutions: Please call [startEffectsEnv] to start the beauty environment first.
1007023 Description: Effects Beauty does not support the currently set video data type.
Cause: [enableCustomVideoProcessing] interface, Windows platform only supports raw_data, Apple device only supports cv_pixel_buffer, Android platform supports gl_texture_2d.
Solutions: select the correct video data type.

The errors related to the SDK's MediaPlayer functions.

Error Code Description
1008001 Description: The MediaPlayer failed to play the media.
Cause: The resource file is not loaded.
Solutions: Create a media player instance before using media players [createMediaPlayer].
1008003 Description: The MediaPlayer failed to play the media.
Cause: The resource file is not loaded.
Solutions: The media player loads the media resource [loadResource] before starting.
1008005 Description: The MediaPlayer failed to load the file.
Cause: File formats are not supported.
Solutions: Files in this format are not supported, please use files in the supporting format.
1008006 Description: The MediaPlayer failed to load the file.
Cause: The file path does not exist.
Solutions: Check the validity of the media file path.
1008007 Description: The MediaPlayer failed to load the file.
Cause: The file decoding failed.
Solutions: Check that the media file is corrupted or contact ZEGO technical support.
1008008 Description: The MediaPlayer failed to load the file.
Cause: No supported audio/video stream exists.
Solutions: Check that the media file data is empty.
1008009 Description: The copyrighted music resource file has expired.
Cause: The resource file has expired.
Solutions: Please request song or accompaniment again.
1008010 Description: The MediaPlayer failed to load the file.
Cause: There was an error during file resolution.
Solutions: Try again or contact ZEGO technical support.
1008016 Description: The MediaPlayer failed to seek.
Cause: The file hasn't been loaded yet.
Solutions: The media player loads the media resource [loadResource] before seeking [seekTo].
1008020 Description: The MediaPlayer is configured with a video data format not supported by the platform.
Cause: The MediaPlayer is configured with a video data format not supported by the platform (e.g., CVPixelBuffer on iOS does not support NV21).
Solutions: Check the data format [setVideoHandler] supported by the current media player platform and set the correct data format.
1008030 Description: The number of MediaPlayer instances exceeds the maximum number allowed.
Cause: The number of MediaPlayer instances exceeds the maximum number allowed. Up to 4 instances can be created.
Solutions: Media players can create up to 4 instances, and make sure that the number of media player instances is not exceeded the maximum limit.
1008040 Description: The media player failed to specify the audio track index.
Cause: The audio track index not exist.
Solutions: Check file audio track index call [getAudioTrackCount] can get.
1008041 Description: Media player setting sound change parameter invalid.
Cause: Error setting parameters.
Solutions: Checking setting parameters control during -12.0 to 12.0
1008042 Description: takeSnapshot screenshot failed
Cause: The video is not playing or 'setPlayerCanvas' is not called to display the video to the control.
Solutions: Check whether the video plays normally(check [onPlayStart] callback) and the screen is displayed normally.
1008043 Description: the passed parameter is not in the valid value range.
Cause: error setting parameters.
Solutions: Review the interface comment and pass in a value within the legal range.
1008099 Description: MediaPlayer internal error.
Cause: internal error.
Solutions: Contact Technical support.

If an error occurs during instant messaging, you can obtain the related error codes from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Error Code Description
1009001 Description: the input message content is empty
Cause: imessage content is empty
Solutions: Input a non-empty message.
1009002 Description: The input message content is too long
Cause: message more than 1024 bytes.
Solutions: The maximum length should be less than 1024 byte
1009003 Description: The input real-time sequential data is too long.
Cause: The length of the input data is greater than 4096 bytes.
Solution: Check the length of the input data, consider splitting the large data packet into multiple small data and sending it multiple times.
1009005 Description: The room where the message is sent is different from the room currently logged in.
Cause: The room where the message is sent is different from the room currently logged in.
Solutions: Send a message to the current logged-in room ID.
1009010 Description: Failed to send the message.
Cause: network problems.
Solutions: Check the network.
1009011 Description: Failed to send custom command.
Cause: The entered user ID is empty.
Solutions: Please enter the correct user ID.
1009012 Description: Failed to send custom signaling.
Cause: The entered user ID is too long.
Solutions: Please enter the correct user ID, the maximum user ID cannot exceed 64 bytes.
1009013 Description: Failed to send message.
Cause: The message input length exceeds the limit.
Solutions: Check the input content length or contact ZEGO technical support to expand the message content length.
1009015 Description: Failed to send broadcast message,.
Cause: QPS exceeds the limit.
Solutions: Control the maximum QPS is 2 .
1009031 Description: The real-time sequential data manager instance creation failed.
Cause: A manager instance with this room ID has already been created.
Solution: A maximum of 1 instance can be created for each room ID. If you need to create multiple instances, please use other room IDs.
1009032 Description: The specified real-time sequential data manager instance could not be found.
Cause: This manager instance has not been created yet.
Solution: Please call the [createRealTimeSequentialDataManager] function to create a manager instance first.
1009033 Description: No publish channel available for broadcasting.
Cause: The developer has used all publish channels.
Solution: Do not use all the publish channels, check if there are any streams that can stop publsihing, or contact ZEGO technical support to increase the available publish channels.
1009034 Description: The stream ID to start broadcasting is not available.
Cause: The stream ID has been used in this device for RTC business (e.g. [startPublishingStream] / [startPlayingStream]).
Solution: Please use another stream ID for broadcasting.
1009035 Description: Repeat broadcast.
Cause: The developer repeatedly calls the [startBroadcasting] function.
Solution: Please check the business logic to avoid repeating the broadcast for the stream which is broadcasting.
1009036 Description: The stream to stop broadcasting does not exist.
Cause: The stream ID set [stopBroadcasting] function is not in broadcasting.
Solution: Check if the stream ID is correct, or if the stream ID is not in broadcasting.
1009037 Description: The stream to stop subscribing does not exist.
Cause: The stream ID set [stopSubscribing] function is not in subscribing.
Solution: Check if the stream ID is correct, or if the stream ID is not in subscribing.
1009038 Description: Repeat broadcast.
Cause: The developer repeatedly calls the [startBroadcasting] function.
Solution: Please check the business logic to avoid repeating the subscribe for the stream which is subscribing.
1009039 Description: Failed to send real-time sequential data.
Cause: The broadcast has not started yet, or the broadcast has encountered network problems.
Solution: Check whether [startBroadcasting] has been called to start broadcasting, or check whether the network is normal.

If an error occurs during media recording, you can obtain the related error code from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Error Code Description
1010002 Description: the file name suffix is not supported.
Cause: the file name suffix is not supported.
Solutions: only support .mp4/.aac/.flv.
1010003 Description: Generic recording API error.
Cause: Invalid input parameter.
Solutions: Please check the record file path parameter or the record file format parameter is valid or not.
1010011 Description: The specified recorded file path is too long.
Cause: The specified recorded file path is too long. The maximum length should be less than 1024 bytes.
Solutions: Please specify recorded file path less than 1024 bytes.
1010012 Description: SDK internal error.
Cause: Internal error.
Solutions: Please contact ZEGO technical support.
1010013 Description: Open file failed.
Cause: Invalid file path or no permissions to read/write file.
Solutions: Please specify a valid file path and has proper permissions to read/write.
1010014 Description: Write file failed.
Cause: No permissions to write file.
Solutions: Please specify a valid file path and has proper permissions to write.
1010017 Description: Insufficient disk space.
Cause: Insufficient disk space.
Solutions: Please ensure sufficient disk space.
1010018 Description: File handle exception.
Cause: File handle exception.
Solutions: Please contact ZEGO technical support.
1010019 Description: I/O exception.
Cause: I/O exception.
Solutions: Please contact ZEGO technical support.

If an error occurs during custom video capturing or custom video rendering, you can obtain the related error code from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Error Code Description
1011001 Description: The custom video capturer is not created.
Cause: Create custom video capturer before onStart callback received.
Solutions: Please create custom video capturer after received onStart callback.
1011002 Description: The custom video capture module is not enabled.
Cause: Custom video capture module is not enabled in initialization configurations.
Solutions: Please contact ZEGO technical support, make sure custom video capture module is enabled in initialization configurations.
1011003 Description: Failed to enable/disable custom video capture/rendering.
Cause: Not enable/disable custom video capture/rendering before engine is started.
Solutions: Please make sure to enable/disable custom video capture/rendering before engine is started, i.e., before calling (startPreview), (startPublishingStream), (startPlayingStream), (createMediaPlayer) or (createAudioEffectPlayer).
1011004 Description: The custom video capturer is not created.
Cause: Internal video-related modules are not created.
Solutions: Please call [startPreview] or [startPublishingStream] first.
1011005 Description: The custom video process module is not enabled.
Cause: The custom video process module is not enabled.
Solutions: Call [enableCustomVideoProcessing] to enable a custom video capturermodule.
1011010 Description: The currently configured custom video capture format does not support this API.
Cause: The currently configured custom video capture format does not support this API.
Solutions: Please contact ZEGO technical support.
1011011 Description: Custom video rendering does not support the currently set video buffer type.
Cause: The buffer_type in the config parameter of [enableCustomVideoRender] only supports raw_data, cv_pixel_buffer, encoded_data. For [enableCustomVideoProcessing], only raw_data is supported on Windows platform, only cv_pixel_buffer is supported on Apple devices, and gl_texture_2d and surface_texture are supported on Android platform.
Solutions: Select the correct video buffer type.

If an error occurs during custom audio capturing or custom audio rendering, you can obtain the related error code from the API's callback parameter, which is an anonymous class in Java, a block in objective-c, or a lambda expression in c++.

Error Code Description
1012001 Description: Unsupported custom audio source type.
Cause: Only channel_aux supports zego_audio_source_type_media_player.
Solutions: Select the correct custom audio source type.
1012002 Description: The custom audio capture feature is not enabled.
Cause: The custom audio capture feature is not enabled.
Solutions: Please make sure that the custom audio IO module is enabled for the specified stream publishing channel.
1012003 Description: The custom audio rendering feature is not enabled.
Cause: The custom audio rendering feature is not enabled.
Solutions: Please make sure that the custom audio IO module is enabled.
1012004 Description: Failed to enable/disable custom audio IO.
Cause: Failed to enable/disable custom audio IO.
Solutions: Please make sure to enable/disable it before the engine is started (i.e., before calling startPreview, startPublishingStream or startPlayingStream).
1012010 Description: The sample rate parameter is illegal.
Cause: Capture and render mix results recording does not support 8000, 22050, 24000 sample rates.
Solutions: Please confirm whether the sample rate parameter value allowed by the interface is legal.

The errors related to the SDK's MediaPublisher functions.

Error Code Description
1013000 Description: The MediaDataPublisher instance is not created.
Cause: The MediaDataPublisher instance is not created.
Solutions: Call [createMediaDataPublisher] to create a media pusher instance.
1013001 Description: This error code is deprecated.
Cause: None.
Solutions: None.
1013002 Description: This error code is deprecated.
Cause: None.
Solutions: None.
1013003 Description: File decoding exception.
Cause: Invalid media file format.
Solutions: Please check the file is a valid media file or not; check the file format is in the MediaPlayer support file format list or not.
1013004 Description: Timestamp error.
Cause: the later frame timestamp is smaller than the previous frame timestamp.
Solutions: Please provide the media file, and contact ZEGO technical support.
1013005 Description: The number of instances of the media data publisher created exceeds the maximum limit.
Cause: The number of instances of the media data publisher created exceeds the maximum limit.
Solutions: Please check if the number of instances of the media data publisher created exceeds the maximum limit, the maximum number of instances allowed to be created is 1.

The errors related to the SDK's AudioEffectPlayer functions.

Error Code Description
1014000 Description: No audio effect player instance.
Cause: The audio effect player instance not created.
Solutions: Create an audio effect player instance before using it(createAudioEffectPlayer).
1014001 Description: Load audio effect resource failed.
Cause: Invalid audio effect resource file.
Solutions: Check the file format is in the AudioEffectPlayer support file format list or not.
1014002 Description: Play audio effect failed.
Cause: Invalid audio effect resource file.
Solutions: Check the file format is in the AudioEffectPlayer support file format list or not.
1014003 Description: Change audio effect progress failed.
Cause: The audio effect progress value exceed audio effect file duration.
Solutions: Please check the audio effect progress value exceed audio effect file duration or not.
1014004 Description: The number of instances of the audio effect player created exceeds the maximum limit.
Cause: The number of instances of the audio effect player created exceeds the maximum limit.
Solutions: Please check if the number of instances of the audio effect player created exceeds the maximum limit, the maximum number of instances allowed to be created is 1.

The errors related to the SDK's Utilities functions (such as performance monitor, network test and etc.).

Error Code Description
1015001 Description: Network connectivity test failed.
Cause: Not connected to the network.
Solutions: Please check if you can access the Internet properly.
1015002 Description: Network speed test connection failure.
Cause: Not connected to the network.
Solutions: Please check if you can access the Internet properly.
1015003 Description: RTP timeout.
Cause: Not connected to the network.
Solutions: Please check if you can access the Internet properly.
1015004 Description: The server side ends the network speed test.
Cause: Network speed test time is too long.
Solutions: Please stop network speed test in 3 minutes.
1015005 Description: Network speed test stopped.
Cause: Network speed test not stopped before publishing stream.
Solutions: Please stop network speed test(stopNetworkSpeedTest) before publishing stream.
1015006 Description: Network speed test stopped.
Cause: Network speed test not stopped before playing stream.
Solutions: Please stop network speed test(stopNetworkSpeedTest) before playing stream.
1015009 Description: Network speed test internal error.
Cause: Internal error.
Solutions: Please contact ZEGO technical support.
1015031 Description: Invalid system performance monitoring interval.
Cause: The set system performance monitoring interval is out of range.
Solutions: Please check if the system performance monitoring interval is out of range or not, valid range is [1000, 10000].
1015032 Description: Login to the room causes the network test to stop.
Cause: Already logged in to the room.
Solutions: Since the network test will take up bandwidth, please do it before logging in to the room.

The errors related to the SDK's RangeAudio functions.

Error Code Description
1016000 Description: The function call failed.
Cause: No range auido instance has been created.
Solutions: Create a range audio instance.
1016001 Description: Failed to create range audio.
Cause: The instance exceeds the maximum limit.
Solutions: Use the used range audio example.
1016002 Description: Failed to create range voice.
Cause: Range voice cannot be used in multi-room mode.
Solutions: Set the single-party mode.
1016003 Description: Failed to set the team ID.
Cause: The input team ID exceeds the maximum limit.
Solutions: The input string is less than 64 bytes.
1016004 Description: Failed to set the team ID.
Cause: The input user ID contains invalid characters.
Solutions: User ID can only contains numbers, English characters and '~', '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '=', '-', '`', ';', ',', '.', '<', '>', '/', ''.

The errors related to the SDK's copyrightedmusic functions.

Error Code Description
1017000 Description: The command invalid.
Cause: The command entered by the [sendExtendedRequest] function is empty.
Solutions: Please check the command entered when calling the [sendExtendedRequest] function to make sure it is not empty.
1017001 Description: The params invalid.
Cause: The params entered by the [sendExtendedRequest] function is empty.
Solutions: Please check the params entered when calling the [sendExtendedRequest] function to make sure it is not empty.
1017002 Description: The song_id invalid.
Cause: The song_id entered is empty.
Solutions: Please check the song_id entered when calling the function to make sure it is not empty.
1017003 Description: The share_token invalid.
Cause: The share_token entered is empty.
Solutions: Please check the share_token entered when calling the function to make sure it is not empty.share_token can be obtained by call [requestAccompaniment]
1017004 Description: The resource_id invalid.
Cause: The resource_id entered is empty.
Solutions: Please check the resource_id entered when calling the function to make sure it is not empty.resource_id can be obtained by call [requestSong] [requestAccompaniment] [getMusicByToken]
1017005 Description: The start_position invalid.
Cause: The start_position entered by the fuction [loadCopyrightedMusicResourceWithPosition] is invalid.
Solutions: Please check the start_position entered when calling the function [loadCopyrightedMusicResourceWithPosition] to make sure it is in 0 ~ song duration.
1017006 Description: The position invalid.
Cause: The position entered by the fuction [seek] is invalid.
Solutions: Please check the position entered when calling the function [seek] to make sure it is in 0 ~ song duration.
1017007 Description: The volume invalid..
Cause: The Volume entered by the fuction [setPlayVolume] is invalid.
Solutions: Please check the Volume entered when calling the function [setPlayVolume] to make sure it is in 0 ~ 200.
1017008 Description: The krcToken invalid.
Cause: The krcToken entered is empty.
Solutions: Please check the krcToken entered when calling the function to make sure it is not empty.krcToken can be obtained by call [requestAccompaniment]
1017009 Description: Copyright music init authentication failed.
Cause: Appsign or token is not set.
Solutions: When using token authentication, call [loginRoom] before calling [initCopyrightedMusic] or use appsign authentication.
1017010 Description: Request copyrighted server fail.
Cause: The params entered make mistake or some network reasons.
Solutions: Please check the params entered and retry.
1017011 Description: Free space limit.
Cause: Free space limit.
Solutions: Please clean up local files and make sure there is enough free disk space.
1017012 Description: Downloading.
Cause: Download same resource.
Solutions: Please wait for the resource to download successfully.
1017013 Description: Resource file not exist.
Cause: Resource file has been deleted.
Solutions: Please reload resource.
1017014 Description: Resource file expired.
Cause: The resource file has expired.
Solutions: Please request song or accompaniment again.
1017015 Description: Resource file invalid.
Cause: File is corrupted
Solutions: Please call [download] function to reload media resource.
1017018 Description: The resource_id unauthorized.
Cause: When [download] is called to download resources, the resource_id is unauthorization.
Solutions: Please call the [requestSong] [requestAccompaniment] [requestAccompanimentClip] [getMusicByToken] function before call [load] function to load resource.
1017030 Description: No copyright, unable to listen to and sing songs.
Cause: No copyright.
Solutions: Please select another music.
1017031 Description: No permissions of accompaniment, can only listen to songs, not sing.
Cause: No permissions of accompaniment.
Solutions: Please select another music.
1017032 Description: Non monthly membership.
Cause: Unopened monthly membership.
Solutions: Open monthly membership or ues COUNT mode request music.
1017033 Description: No accompany.
Cause: Music don't have accompany.
Solutions: Please choice music have accompany.
1017034 Description: Resource not exist.
Cause: Resource not exist.
Solutions: Please select another music.
1017040 Description: Illegal param.
Cause: The entered param is incorrect.
Solutions: Please check param when entered function to make sure it is correct.
1017041 Description: AppID invalid.
Cause: The appID is not support copyrighted music.
Solutions: Please contact ZEGO technical support.
1017042 Description: Billing mode invalid.
Cause: Billing mode invalid.
Solutions: Please select correct billing mode.
1017043 Description: Unreasonable_access.
Cause: Monthly membership request music by COUNT.
Solutions: Please select correct billing mode.
1017044 Description: Share token expired.
Cause: Share token expired.
Solutions: Please select an unexpired sharing token to get resources.
1017045 Description: Share token illegal.
Cause: Share token illegal.
Solutions: Please check songToken when entered by calling [getMusicByToken] to make sure it is correct.
1017046 Description: krcToken illegal.
Cause: krcToken illegal.
Solutions: Please check krcToken when entered by calling [getKrcLyricByKrcToken] to make sure it is correct.
1017047 Description: krcToken expired.
Cause: krcToken expired.
Solutions: Please select an unexpired krcToken to get lyrics in KRC format.
1017048 Description: Get lyric fail.
Cause: Lyrics not found.
Solutions: Please try again later.
1017049 Description: Get pitch fail.
Cause: Pitch not found.
Solutions: Please try again later.
1017095 Description: The copyright music module does not support this method.
Cause: The copyright music module does not support this function under the current platform.
Solutions: Contact ZEGO technical support to deal with it.
1017096 Description: The copyright music module is not initialized.
Cause: The [initCopyrightedMusic] method is not called to initialize the copyright module.
Solutions: Please call the [initCopyrightedMusic] method first.
1017097 Description: System is busy.
Cause: System is busy.
Solutions: Please try again.
1017098 Description: Failed due to network exceptions.
Cause: Unknown internal error.
Solutions: Contact ZEGO technical support to deal with it.
1017099 Description: Failed due to internal system exceptions.
Cause: Unknown internal error.
Solutions: Contact ZEGO technical support to deal with it.