How can I obtain the SDK logs?

Follow these procedures to obtain the SDK logs for different platforms.

• Android

  Go to /storage/Android/data/[application package name]/files, and the TXT files that start with the prefix Zeflog are the log files.

• iOS/iPadOS

  1. Connect your iOS device to your Mac.

  2. Open Xcode, and then select Window > Devices and Simulators on the menu bar.

     

  3. Select your device on the left pane. Under INSTALLED APPS, select the app that you want to get the logs for. From the Action menu (the gear icon) below the table, choose Download Container. In the sheet that appears, enter a location and click Save. The saved file will have a .xcappdata filename extension.

     

  4. Open the Finder to find the .xcappdata file saved in the previous step. Right-click the file and select Show Package Contents, and then go to AppData > Library > Caches > ZefLogs. The TXT files that start with the prefix ZefLog are the log files.

     

• macOS

  • Sandbox: Go to ~/Library/Containers/[application package name Bundle ID]/Data/Library/Caches/ZefLogs. The TXT files that start with the prefix ZefLog are the log files.
  • Non-sandbox: Go to ~/Library/Caches/ZefLogs. The TXT files that start with the prefix ZefLog are the log files.

• Windows

  Open the File Explorer, type %APPDATA% into the address bar, and press Enter. It will take you directly to the folder where the log file folder is located. The name of the log file folder is Process name of the program + ZEGO.SDK, and the TXT files that start with the prefix ZefLog are the log files.