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Error codes

Last updated:2022-04-22 12:12

This document provides possible causes and solutions for common errors related to the ZEGO Call.




Error code Description Possible cause and solutions
0 ZegoSuccess -
1001 ZegoErrorInternalFailed Internal error. Please contact ZEGOCLOUD Technical Support.
1002 ZegoErrorParamInvalid Parameter is invalid. Please check the parameter.
1003 ZegoErrorNotInit The SDK has not been initialized. Please call the initWithAppID method to initialize the SDK before making API method calls.
1004 ZegoErrorNetworkError Network error. Please check the network.
1005 ZegoErrorNotLogin The user has not logged in. Please call the setLocalUser method to set up the user info when logging in.
2001 ZegoErrorCallStatusWrong The calling status is abnormal. It may possibly because you have called the callUser method when the calling status is not free, or you have called the cancelCall method when the calling status is not outgoing. We recommend you check the calling status (callService.status) before making related method calls.
2002 ZegoErrorTokenExpired Token has expired. Please call the getToken method to renew your Token.

Except for the above error codes, other 7-digit error codes starting with 10 (e.g., 1000001) are the Express-Video SDK related errors. For more details, see Video Call - Error codes.

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